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The player will not power on

What to do if your Roku streaming player will not power on

Many Roku® streaming players require that they are connected to a wall power outlet using a power adaptor. Alternatively, some Roku streaming players including the current generation models listed below can also be powered from the USB port on a compatible TV.

  • Note: The USB port on some TVs may be unable to power a Roku streaming player.

Most Roku streaming players have a light on the front of the device that can help you determine if your streaming player has been turned on properly:

* Some models not available in all countries.

Connect to a wall power outlet

Some Roku streaming players that support USB power do not include a power adaptor.

If you are connecting your Roku player to a power outlet, try the following steps:

  1. Use a power adaptor
    • If your player included a power adaptor in the box, only use the power adaptor provided.
    • Using a different power adaptor, even one used with another streaming player, may be the reason that your player will not power on.
    • If your streaming player did not come with a USB power adaptor, a USB power adaptor with a power output of 5 Volts, 1 Amp (1000 mA) will be provide sufficient power.
  2. Securely attach the power adaptor
    • Remove and reattach the power adaptor making sure it is securely and firmly connected to the streaming player and the wall power outlet.
  3. Try a different power outlet
    • Try connecting the power adaptor to a different power outlet.
    • Alternatively, you can try testing another electronic device you know works in the same power outlet.
    • If your streaming player is connected to a power strip, unplug it and connect the power adaptor directly to a wall power outlet.
  4. Check the light
  5. Try the USB port on your TV
    • If your streaming player supports USB power, then try connecting it to the USB port on your TV using the USB cable that came with your device.
  6. Disable auto power savings

If your streaming player still does not power on, then the problem may be with the power adaptor. If your streaming player is under warranty, contact Roku Customer Support to return your player and power adaptor and get a replacement.

If the warranty has expired, a new power adaptor can be purchased from the Roku accessories store.

Connect to the USB port on the TV

If you are connecting your Roku streaming player to the USB port on your TV, try the following steps:

  1. Only use the USB cable that came with your streaming player
    • Do not use any USB cable other than what was included in the box with your streaming player. This includes using the USB cable that came with another streaming player.
  2. Securely attach the USB cable
    • Remove and reattach the USB cable making sure it is securely and firmly connected to the TV and the power connector on your streaming player.
  3. Try a different USB port
    • Some USB ports have different power characteristics. If your TV has more than one USB port, try connecting your streaming player to a different USB port.
    • If a USB port has insufficient power, your streaming player may power on only to display a low-power warning.
  4. Try a different TV
    • If possible, temporarily connect your streaming player to the USB port on a different TV. This will help you determine if the problem is due to the streaming player or your TV.
  5. Connect to a wall power outlet
    • Refer to the previous section for instructions on connecting to a wall power outlet.
    • Connecting to a power outlet in the wall has the additional advantage that your streaming player will not need to power-up every time you turn on your TV. This means your streaming player will be up and running faster than it would connected to the USB port on your TV.
  • Note: Most Roku streaming players connected to the USB port on your TV will lose power when the TV goes into standby. This means that your streaming player will “boot-up” every time the TV is turned on. Although this is generally fast, it can be avoided by connecting the streaming player to a wall power outlet. Also, much like “apps” on your smartphone, Roku channels are cached the first time they are launched so they load faster; however, the cache is emptied when the streaming player powers down.
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