How to fix error "The app isn't compatible with your device" in the Roku Smart Home mobile app
If you receive error "The app isn't compatible with your device" in the Roku Smart Home mobile app, the app may not work because your phone or tablet is jailbroken, rooted, or running uncertified software.
This article provides troubleshooting instructions for app compatibility issues on Google Android™ and Apple iOS®.
How to fix app compatibility issues on an Android device
If your Android phone or tablet is rooted, running uncertified software, or not Play Protect certified then it may not be compatible with the Roku Smart Home mobile app. Refer to the Google Play Help article for instructions on how to check your Play Protect certification status. If your device is not Play Protect certified or you are using an older device that does not have the option to check certification status, get further help from Google Android support or the Android Help Community.
How to fix app compatibility issues on an iOS device
The Roku Smart Home mobile app requires iOS 14.0 or newer. If your iOS phone or tablet is running an older version or jailbroken, it may not be compatible with Roku Smart Home mobile app. Contact Apple support for further advice and guidance.