How to enable two-factor verification on the Roku Smart Home app
Two-step verification is a feature available in the Roku® Smart Home app that adds an extra layer of security to protect your account and smart home devices from unauthorized access. You will be prompted to provide a one-time use verification code each time you sign in to the smart home app. You can receive the code through SMS text.
What is two-step verification?
Two-step verification, also known as two-factor authentication (2FA) or multi-factor authentication (MFA), is a method of securing your account with a one-time use verification code. If two-step verification is enabled on your account, you must complete the verification each time you sign in to the smart home app. The code is sent to your verified phone number and is only valid for ten minutes. You can only have one verification phone number on your account and it must be a U.S. number.
How to enable two-step verification
You will be prompted to enable two-step verification when you create an account in the Roku Smart Home app or the first time you sign in with an existing Roku account that does not have it enabled.
How to change two-step verification settings
If you want to use a different phone number, you must turn off two-step verification and then re-enable it using the new number.
Use the following steps to turn off two-step verification while signed in to the app.
- In the app, tap Account
- Tap Security
- Tap Two-step verification
- Tap Turn off two-step verification
- When prompted for confirmation, tap Continue
- If you do not have access to your verification phone number, tap Send a code to my email
- Type the verification code that you receive in a text or email
- Tap Turn off two-step verification
You will then be prompted by the app to add a new phone number for two-step verification.
How to recover an account
For security purposes, Roku is unable to make modifications to your two-step verification settings. If you lose access to your verification phone number, you can use your email address for two-step verification. If you do not know your password, you can perform a password reset.
Perform the following steps to recover your account.
- Sign in to the Roku Smart Home app
- When prompted to enter the verification code, tap Send a code to my email
- Type the verification code that you receive in an email
- Tap Verify code
Once you are signed in to your smart home account, follow the steps in the "How to change two-step verification settings" section.
If you do not have access to your verification phone number and email address, you will need to factory reset your devices and create a new account.
Troubleshooting two-step verification
If you are experiencing issues completing the two-step verification prompt, try the following troubleshooting steps.
- Complete verification before the code expires: The verification code is valid for ten minutes. If the code expires, tap Resend code or Resend to email to receive a new code.
- Check your cell service: If you do not receive a text verification code, verify you have cell service, and your phone is not in airplane mode.
- Check your spam folder: If you did not receive an email verification code, check your spam or junk folder.