What is Roku's refund policy?
All content and subscriptions purchased and managed directly by Roku are pre-paid, final, and non-refundable unless otherwise stated in the content and service provider's credit and refund policy. You’re responsible for all charges that are made by you using Roku Pay. For more information on the terms of Roku’s services, see The Roku Channel Terms of Use and Roku Account Terms.
- Subscriptions will automatically renew until you cancel. If you turn off auto-renew or cancel a subscription before your next renewal date, you won’t incur any future charges and the subscription won’t renew. You’ll have access to the subscription until the billing period ends. No refunds are given for partial term cancellations. Free trials must be canceled before the free trial period ends to avoid recurring subscription charges. You can manage your subscriptions by signing into your Roku account.
- If you signed up for a subscription directly through another streaming service provider (for example, Netflix, Hulu, Apple TV, or Prime Video) and are getting billed by that service provider, contact the service provider directly for its credit and refund policy. You'll be able to identify this by review your Roku purchase history as well as checking the description in your banking statement. All transactions from Roku appear will appear on your statement with “Roku," "Roku for <Channel Partner>.” or "The Roku Channel." If “Roku," “Roku for <Channel Partner>,” or "The Roku Channel" is not referenced, it’s not a charge from Roku.