How to fix smart home device issues after firmware update
This article provides instructions for troubleshooting power and connectivity issues after updating the firmware on your Roku Smart Home device. If you have a problem while updating firmware, refer to the article for what to do if your Roku Smart Home device is unable to update software.
Smart home device does not power on after firmware update
If you cannot control your smart home device in the smart home app, check if the device is powered on.
Some smart home devices have a status light to help determine if your device is on. Learn how to find the status light on your device and what the status light means.
If the status light is ON, refer to the article for troubleshooting connection issues. If the status light is OFF, refer to the article on troubleshooting power-related issues.
- Note: If you changed the default status light settings on your smart home device, the status light may be off even when your device is powered on.
Smart home device is offline after firmware update
Your Roku Smart Home devices are set up, controlled, and configured through the smart home app. If the app cannot communicate with a device for some reason, you may not be able to adjust settings on your smart bulb, view a live video stream on your camera, or control your outdoor plug.
If your smart home device is offline or you receive error message "Device is offline (error code 90)", refer to the article for troubleshooting connection issues.