How to turn off auto-renew and cancel a subscription
How to cancel a streaming subscription
To cancel subscriptions billed through Roku Pay:
- Sign in to your Roku account and go to Subscriptions
- Under Active subscriptions, select the subscription you want to cancel and select Turn off auto-renew
- Continue to use your subscription until the end of your current billing cycle
Note: If you're billed directly by a subscription provider, such as Netflix, Hulu, Amazon Prime Video, and others, your billing relationship is with that provider and you must contact it directly to cancel that subscription.
All subscriptions auto-renew. You must turn off auto-renew to cancel your subscription before your next billing period begins. No partial-term refunds are provided. Free subscription trials must be canceled before the free trial period ends to avoid recurring subscription charges.
How to cancel a Roku Smart Home Subscription
- Sign in to your Roku account and go to Subscriptions
- Under Active subscriptions, select your Roku Smart Home Subscription
- If you have both a camera plan and a Pro Monitoring plan, select Manage subscription under the plan you want to cancel. You'll need to cancel your plans separately, so be sure to repeat these steps for each one.
- If you're cancelling a subscription for individual cameras/doorbells, uncheck all devices
- Review your changes and select Turn off auto-renew
After you cancel, you'll continue to have access to all the premium features that come with a Roku Smart Home Subscription until the billing period ends, as well as access to any stored cloud recordings for up to 14 days after the billing period ends. Without a subscription, cameras and doorbells can be used with their free features, and the Home Monitoring System can be used to self-monitor your home. If you change your mind about canceling, go to Manage Subscriptions > Resubscribe.
How subscription billing cycles work
When you turn off auto-renew, you can continue to use your subscription until the end of the current billing cycle. For example:
- If you buy an annual subscription on January 1 for $99.99 and decide to cancel your subscription on July 1, you can use your subscription until December 31. You won’t be charged another yearly subscription of $99.99 the following January 1.
- If you buy a monthly subscription on January 1 for $7.99 per month and decide to cancel your subscription on July 1, you can continue to use your subscription until July 31. You won’t be charged a monthly fee of $7.99 on August 1.
For subscriptions that Roku manages directly, we may set your subscriptions so that they all have the same billing cycle and the first billing period for additional subscriptions may be prorated to the same billing date as your current subscription(s).