How to upgrade or change a subscription billed to your Roku account
How to upgrade or change a streaming subscription
Some streaming subscriptions give you the option to upgrade or change your plan.
- Look for offers via email, on roku.com, or on your Roku® device and follow the instructions to change or upgrade subscriptions billed through Roku Pay.
- If you have subscriptions to streaming services that are not managed or billed through Roku such as Netflix, Hulu, Apple TV, Prime Video, or others, you need to contact the service provider directly to upgrade or change your subscription
When you change a subscription, you'll see the price change in your next billing cycle. Let's say you decide to downgrade on January 15 and your billing cycle ends on January 31: all features will still be available for you until January 31 and your new monthly billing cost will be reflected on your February 1 bill. If you pay for an annual subscription on January 1, and you cancel on April 28, all features will still be available for you until December 31 and your new monthly billing cost will be reflected on your bill the following January.
Note that streaming subscription trials automatically turn into paid, recurring subscriptions when the free trial period ends. To avoid charges, you must cancel before the free trial ends. No refunds are given for partial term cancellations.
You can find a detailed breakdown of pro-rated credits and charges in your Roku purchase history in your Roku account.
How to change or transfer a Roku Smart Home Subscription
With a Roku Smart Home Subscription, you can control which cameras and doorbells to include. Add, remove, or switch the cameras and doorbells that you use on your subscription at any time through your Roku account. You'll see the price change and any credit on your next billing cycle.