How to fix a picture or sound issue with your Roku Smart Home camera or Video Doorbell
Your Roku® Smart Home camera or video doorbell easily lets you see and hear what it going on in and around your home by viewing the video live stream or a recording. If your video live stream or recording looks blurry or sounds distorted, your device may have a weak Wi-Fi connection or your device is located in a spot that is affecting its performance. You can find troubleshooting tips for video and sound quality issues, including:
- How to test your Wi-Fi connection
- How to troubleshoot video and sound issues
- Checking for Roku Smart Home app updates
Test your Wi-Fi connection
Your camera and video doorbell operates best with a strong Wi-Fi connection. If your video live stream or recording is slow or the sound is choppy, test the Wi-Fi signal strength from the location of your camera or doorbell with your mobile device.
- Open a web browser on your mobile device.
- Try visiting a public website such as www.roku.com. If this is unsuccessful, your Wi-Fi network is down and you should first inquire about an outage with your internet service provider (ISP). If they are not aware of an issue, try restarting your router*. To restart your router properly, you may need to review instructions from your ISP or router manufacturer. In some cases, you can simply unplug your router and plug it back in, and in other cases it may require pressing a reset button on the device. For help, visit the website for your ISP or router manufacturer, or contact them directly.
Weak Wi-Fi Signal
If your Wi-Fi signal strength is weak where you device is located, follow these suggestions to improve the video or sound quality:
- Change the video quality streamed to your mobile device by selecting your camera or doorbell in the smart home app, then tap HD
and select a lower video quality. - Move your camera or doorbell closer to your router if possible.
Troubleshoot video issues
If your Wi-Fi is working but your video is still slow or blurry, refer to the tips below.
- Check that the view of your camera or doorbell is not being obstructed. Do not have your your device directly pointed toward any light or sunlight.
- Make sure there are no objects near your camera or doorbell that could be causing a glare or blur, like a mirror or a piece of decor.
- If you expect your video is blurry from condensation on the lens of your camera or doorbell, trying wiping the lens or let the condensation disappear on its own.
Upside-down video
If your video is upside-down, you can easily flip the image by selecting your camera or doorbell in the smart home app, then go to Settings 
> Advanced settings > Rotate image 180°.
Troubleshoot sound issues
If your Wi-Fi is working but the sound for your video live stream or recording is still muffled or distorted, refer to the tips below:
- Check that the speaker on your camera or doorbell is not being covered or obstructed. Do not have your device completely covered.
- Make sure your camera or doorbell is not directly exposed to loud noises that could be affecting the sound quality. Do not have your device located on a tv or music speaker.
No sound
If you hear no sound on you video live stream or recording, make sure you enable sound for your video live stream or recording.
- Video Live stream
-
- Open the Home
screen - Select your camera or doorbell
- Tap Sound
- Open the Home
-
- Recordings
-
- Open the Home screen
- Select your camera or doorbell
- Tap Settings
- Tap Advanced settings
- Toggle on Record sound
- Open the Home
-
Check for updates
If you are still experiencing video and sound issues with your live stream or recordings, try updating the smart home app or check for firmware updates.
Update and restart the app
Make sure the app is running the latest version by visiting the appropriate app store.
- iOS: Open the App Store® on your iOS device and search for "Roku Smart Home mobile app", or visit the online App Store and download the latest version.
- Android: Open the Google Play™ store on your Android device and search for "Roku Smart Home mobile app", or visit the online Google Play store and download the latest version.
If the problem continues, try restarting the smart home app using the following instructions.
- Close the app on your mobile device
- iOS®: Swipe up (or double tap the home button on older devices) and then swipe the app to close it
- Android™: Swipe up (or press the Recents button on older devices) and then swipe the app to close it
- Re-launch the smart home app and try again
Check device firmware
Confirm that the software running on your smart home device is up to date.
- Open the smart home app
- Tap Account
from the navigation bar - Select Firmware update
- If an update is available for your device, tap Update